OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacy services since the Medicare benefit started in the 1980s, OnePoint Patient Care has grown to become one of the leading hospice pharmacies in the country. Our commitment to quality and superior service is unsurpassed in the industry.
OnePoint Patient Care, LLC is looking for a customer service oriented help desk specialist to provide technical support to users in an efficient and accurate manner. Help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. This role will provide first line support services to both internal and offsite clients who are experiencing technical problems Requests include connectivity, access, computer hardware, operating system, and software application functions. You will also solve basic technical problems and be responsible for fielding, diagnosing and solving customer requests and issues via phone and email.
In this exciting and varied role, this person will be:
Receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner.
Overseeing and reviewing aspects of OnePoint Patient Care’s IT infrastructure (including servers, switches, storage, security, software applications, external hosting, remote offices and backups).
Additionally, a large proportion of this job requires talking to clients on the telephone working in a busy (sometimes high pressure) Help Desk environment. You should have an excellent telephone presence.
Typical Work Activities:
Personal Skills Required:
Technical Skills Required: