OnePoint Patient Care, LLC

Delivery Dispatcher (full time)

US-AZ-Tempe
Category
Delivery
Type
Regular Full-Time
Benefits
Eligible for participation in: | - 401(k)

Overview

OnePoint Patient Care is one of the pioneers in the hospice industry.  Specializing in providing hospice pharmacy services since the Medicare benefit started in the 1980s, OnePoint Patient Care has grown to become one of the leading hospice pharmacies in the country.  Our commitment to quality and superior service is unsurpassed in the industry.

Responsibilities

  • Assist other delivery personnel with map reading and routing techniques.
  • Confer with customers and team members to resolve questions, problems and requests (i.e. calls from nurses, patients, NOHs, address changes).
  • Data Entry (i.e. vehicle maintenance, customer information).
  • Facilitate out of town shipments/UPS.
  • Report procedural errors and inappropriate behavior to managers.
  • Advise team members and coordinate accident protocol/procedures.
  • Quality control of same day deliveries (bin transfer).
  • Communicate and provide information to supervisors, co-workers, and pharmacy team members, providing feedback, comments, questions, concerns.
  • Exceed quality customer service standards by phone and in person.
  • Must be available to work Tue- Fri 10:30 AM - 6:30 PM and Saturday 11:00 AM - 6:30 PM 

Qualifications

KNOWLEDGE AND SKILL REQUIREMENTS:

  • Ability to use OnePoint Patient Care and Microsoft Office computer applications.
  • Close attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Excellent written and verbal communication skills; good interpersonal skills; ability to work cooperatively and reliably.
  • Effectively manages one’s own time.
  • Excellent customer relations skills.
  • Ability to work with minimal supervision; remains composed and behaves professionally during stressful situations.
 

OTHER REQUIREMENTS:

  • High School Diploma or equivalent.
  • At least 3 years of experience in customer service.

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